My Medical Skills Give Me Experience Points Chapter 1442 - 576: The Most Vicious Praise—The Anesthetic Worked "Too Well

Why does ’returning patient’ have quotation marks? If it’s about running a restaurant or barber shop, you’d hope for more loyal customers for sure.

Hospitals are quite unique; they are one of the few places where returning patients are not necessarily welcomed.

The hospital itself might not mind, but it’s definitely not good for its reputation. Patients and their families do mind!

Because if a patient has just been treated here recently and gets sick again, what did your hospital even treat? Did you intentionally leave something unaddressed? Is your medical skill terrible? Are you using fake medicine on me?

Zhou Can wants to understand these returning patients as those who have been treated here, think the medical skills are good, the service is excellent, and then refer their friends and family who need care to this hospital.

Lately, he’s noticed a significant decrease in such ’returning patients.’

This indicates that the reputation of the Emergency Department is on the decline.

Superior doctors treat illnesses before they occur; average doctors treat illnesses as they begin; inferior doctors treat illnesses that are already present.

Zhou Can, being an excellent doctor, always believes prevention is better than cure.

Now realizing there are warning signs in the Emergency Department operating room, dealing with it when things have cooled down would be reactive and passive.

The best course of action is to make decisive moves immediately, identify problems, and solve them.

He’s been serving as the deputy leader of the operating room team for some time now, though apart from showcasing extraordinary talent in surgery, his management skills have been less impressive.

His promotion to deputy leader of the operating room, which broke the usual rules, already caused some dissatisfaction.

It was only because his nurses pulled off a scare tactic, suppressing Doctor Fu Chachun, that no one dared to create trouble.

As time progressed, some negative rumors about Zhou Can began circulating within the department.

The most damaging of these mainstream rumors is that Zhou Can is only good at surgery, only suitable for treating illnesses but not for management or research.

This is a very harmful attack on his reputation.

For a genius like Zhou Can, the worst insults aren’t about his medical skills being poor or his character being bad, because in these aspects, he’s unafraid of criticism. His surgical capability and diagnostic skills are widely recognized.

His noble medical ethics are highly appreciated by medical staff, patients, and their families.

The most vicious comment about him is praising him for only being able to treat patients.

If he truly gets labeled in such a way, it would be a permanent stain. He’d only remain an ordinary doctor, perhaps at most a chief physician.

Slightly higher administrative management positions would be forever out of his reach.

Such a vicious attack on his character, Zhou Can doesn’t want to trace its source. Nor could he find any conclusive evidence.

With nearly a hundred medical staff in the Emergency Department, spreading a little irresponsible remark is all too easy. As the saying goes, good news doesn’t go out, but bad news spreads far and wide.

Rumors about this popular figure Tu Ya’s lack of management skills don’t even need deliberate incitement; some people with jealousy would be happy to spread it far and wide.

The greatest evil in human nature is not being able to see others living better than oneself.

Zhou Can has always had a smooth career path, shining like a dazzling pearl, leaving others mostly to look up to him.

Even Zhou Can’s two medical assistants, who are very close to him, might have felt some envy or even jealousy deep down when watching Zhou Can shine.

But because they have a deep emotional connection with Zhou Can, they won’t attempt to harm him.

Their interests are deeply intertwined, and when Zhou Can faces attacks, they instinctively defend him.

But it’s hard to say about other colleagues in the department.

There’s always a small group of people who are hypocrites.

The best way to counteract malicious rumors isn’t to argue but to prove them wrong with concrete actions.

This time, Zhou Can’s early insight into the operating room’s issues presents an excellent opportunity to counteract the rumors.

He didn’t immediately announce the operating room’s problem.

Announcing the problem just after discovering it wouldn’t demonstrate his management prowess; besides brief bragging, it would only make higher-ups question if he’s capable.

Truly skilled leaders are calm and composed.

After discovering the problem, they remain undisturbed, secretly conduct thorough investigations, identify the root cause, and then figure out how to solve it. That’s the clever way to manage.

To find the root cause, one must start with surgical patients.

The task is not necessarily difficult.

Because hospitals conduct regular follow-ups on most surgical patients.

These follow-ups occur at least once, and sometimes can reach two or three times.

For example, after a fracture surgery in the orthopedics department, typically they would follow up after three months on the phone, and again after six months or a year.

The purpose is to monitor the patient’s recovery, and if anomalies are found, also remind patients to return to the hospital for re-evaluation.

Zhou Can is familiar with most of the nurses at the emergency nurse station.

Many of them call him Brother Can with great closeness.

After getting off work, Zhou Can directly went to Ye Tingting, who had been promoted to nurse practitioner with certain managerial duties.

After she was stabbed by a raging family member, the hospital acknowledged it as a work injury.

Considering her physical condition wasn’t as strong after the injury, the hospital didn’t let her continue with high-intensity frontline work. Instead, they gradually moved her to second-line management tasks.

Why promote her to second-line work instead of having her retreat to it?