My Medical Skills Give Me Experience Points Chapter 1374 545: Rectal Fistula—Family Members Who Cause Trouble at the Drop of a Hat (2)

This significantly increases the chance of developing a fistula between the rectum and urethra.

"She absolutely has a rectal fistula and requires a follow-up surgery..."

Following his examination of the patient, Zhou Can provided a thorough explanation to the family and the patient regarding her condition. He observed the family's displeased expressions.

It's entirely expected for families to be unhappy when complications arise after a surgical procedure.

"Dr. Zhou, I need to inquire if the complication my wife is experiencing post-surgery is a result of an error during the operation?"

"As medical professionals, we always aim to perform the best possible surgery for every patient, yet unforeseen circumstances or unexpected events can occur. Prior to your wife's surgery, her uterus had already been removed, making her particularly vulnerable to a rectal fistula. Furthermore, her pelvic adhesions were exceptionally severe..."

"Enough, enough! I don't want to hear these convoluted explanations; I wouldn't understand them anyway. Just tell me how this problem will be fixed."

The family member impatiently cut off Zhou Can's explanation with a dismissive wave of his hand.

It is said that difficult individuals often hail from impoverished, remote regions.

This couple originated from a secluded mountainous area and were dressed in very simple attire. Earlier, when asked to pay the surgical deposit, the husband showed considerable hesitation, attempting to haggle with the medical and nursing staff before finally agreeing to pay after an extended discussion.

The situation had initially been resolved.

Now, with the advent of post-operative complications, the family immediately saw an opportunity to escalate the matter.

Zhou Can had encountered numerous families of this nature, whose primary goal often seemed to be obtaining a waiver of treatment fees from the hospital.

If they were to concede now, these individuals would undoubtedly seize the advantage and pursue compensation from the hospital.

From their perspective, if the hospital had committed no errors, why would they agree to waive treatment fees? It would imply guilt, suggesting that the hospital was at fault and had indeed made mistakes during the surgery.

If the surgery was unsuccessful and the hospital bore responsibility for any errors, it would be reasonable to expect compensation.

Therefore, when dealing with such families, unless there was a clear and significant mistake made by the surgeon, the hospital ought to maintain a firm stance and avoid making concessions.

"Sir, my recommendation is to proceed with a second surgery for your wife as soon as possible to avert more serious consequences and potential losses. The hospital has adhered to standard procedures, and there have been no improprieties."

Zhou Can's tone became noticeably colder.

When confronted by unreasonable family members, persistent meekness and politeness proved to be ineffective.

For many individuals at the lower strata of society, survival in their harsh environments often necessitates adopting the ruthless principles of the jungle.

The norms of politeness and civility do not seem to apply to those dwelling at the fringes of society.

Many honest individuals find themselves unable to even partake in the smallest of benefits.

One only needs to observe those around them to notice that prosperous individuals are frequently rule-breakers, possessing audacious courage, while those struggling are often characterized by their honesty and humility.

Even when only a single steamed bun remains, they watch others take it, never daring to reach out themselves.

With his considerable clinical experience, Zhou Can had interacted with a wide array of families and patients, and thus understood perfectly how to handle those intending to create disturbances.

"Hmph! It's clearly your fault, yet you claim you followed procedures. Do you take us for complete idiots? Bring your hospital director here immediately, or I will lodge a complaint with the health bureau, invite all the news reporters, and let everyone pass judgment. Let's see if you still dare to remain so unyielding then!"

The man, in his forties, possessed a strong and sturdy build, likely a consequence of enduring heavy manual labor.

Now enraged, his formidable, tiger-like imposing presence was quite intimidating.

However, Zhou Can never harbored any fear towards such family members.

Should the opponent resort to physical violence, Zhou Can would not hesitate to teach them a lesson.

Having trained in martial arts and kickboxing, he rarely had the opportunity to practice these skills during his long hours in the hospital's operating theater.

He would welcome the chance to stretch his limbs.

"Complaining to the health authorities will be futile, even if you take us to court in the capital. Did you not provide your consent and sign the necessary documents before the surgery?" Jiang Wei interjected at this moment, stepping forward to support Zhou Can.

This was Zhou Can's first encounter with such an aggressive family, and he was impressed by Jiang Wei's apparent lack of fear.

The most assertive female nurse in the Emergency Department was undoubtedly Ye Tingting.

When faced with difficult families, she displayed even greater ferocity than they did.

"You wouldn't have proceeded with the surgery without the signature!"

The family member retorted, his face a mask of frustration.

"That says it all, so what's the point of yelling here? Doctors and nurses treat and perform surgeries according to the health authority department's regulations and requirements. Some patients with unique physical conditions experience postoperative complications, which is too normal. You still think of inviting reporters for interviews, do you think they're your family members? Do you pay their salaries? Any sensible person knows this incident isn't the hospital's fault."

Jiang Wei unleashed her full momentum, scolding the family without yielding to Ye Tingting.

Unlike Ye Tingting's assertiveness, she resembled a calm female lawyer, facing power and ferocity with great composure.

Her verbal counterattack targeted the enemy's weaknesses and flaws.

As long as the family still had functioning minds, they'd feel guilty and lack confidence.

"Well, um..."

The family member stammered, with noticeably weakened momentum.

"The wise choice is to cooperate with doctors and nurses for treatment, aiming for your wife's early recovery. If you truly offend the doctors, how can you detect increased medical charges? How can you ensure your wife receives treatment? Transferring hospitals is not an easy task. And frankly, within the province, only one or two hospitals boast top-notch medical skills. If Tu Ya's skills weren't adequate, why have you come here."

Jiang Wei hit the family member's interest points with every word.

Some of her words were practically a veiled threat.

But honestly, the family just responded to this approach.

Upon hearing there could be increased medical charges, he instantly became scared.

As a non-professional, who knows which costs are unnecessary additional expenses? Besides, the authority to prescribe medication and develop surgical plans lies entirely in the hands of doctors. Isn't it ultimately up to the doctor?

"I got a bit heated just now, my apologies! I'm just a crude person, so please forgive me."

Eventually, the family member softened.

He bowed his head, apologizing to Zhou Can and Jiang Wei.

An attempt at medical turmoil thus dissipated.

Zhou Can couldn't help but secretly give Jiang Wei a thumbs up; this female nurse was indeed impressive! A good wife criterion involves managing the parlor and the kitchen. A good nurse should be adept at administering injections, changing bandages, assisting in surgery, and subduing family members and patients.

Among all clinical frontline work, the toughest part is communicating with families and patients.

Especially when dealing with tricky families, communicating is more strenuous than treating patients.

After inspecting the wards, Zhou Can gave Jiang Wei a thumbs-up, praising, "Jiang Wei, I'm quite impressed. You're not only skilled in nursing, but also very competent in handling troublesome families!"

Successfully dissolving a potential medical turmoil, Zhou Can was naturally very pleased.

"Hehe, I was forced to develop this skill. You encounter such families in any hospital, and you must resolve it. Ultimately, I found that being fiercer than them and overpowering them with momentum often resolves the matter."

She laughed and said.

"Boss Zhou, helped you solve a problem, is there any reward?"

"What reward do you want?"

Zhou Can's eyes fixed on hers, seemingly trying to see through her intentions.

Very unfortunately, her eyes appeared like deep water, apart from a mesmerizing sparkle that entices one to fall, there was nothing discernible.

"Um... I want to improve surgical assistant abilities. In the Emergency Department, the highest surgery level is Level 3, and many highly challenging specialized surgeries can't be performed. How about taking me to see surgeries in Cardiothoracic Surgery? Being your assistant during surgery, handing surgical knives, I believe I can handle it."

She pondered and then told Zhou Can.

"This may not be possible temporarily, I need to apply to the Cardiothoracic Surgery department leadership, only if they agree can I take you there."

Zhou Can declined her request.

Adult refusals are often indirect.

Finding some reasonable excuses is a good approach.

"Alright, I'm just making a suggestion. It'd be great if you manage to apply successfully; otherwise, it's okay. The future is bright, and I believe eventually you can directly host Level 3 and Level 4 major surgeries, by then I naturally have the opportunity to progress alongside."

Being rejected, she showed no displeasure or disappointment.

Instead, she understood and accepted it gracefully.

"Dr. Zhou, Dr. Zhou, there's a patient with chest pain over there, the condition looks bad. Please hurry and take a look!"

A newly arrived junior nurse ran over, panting, face full of panic.